# How to get technical support?

## Entrance

  * D5 Launcher - Help - Get Support
  * D5 Render Main page - Help - Get Support

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/9XNOysDutfPfO64NFdq6/image.png)

  * D5 Render - Account panel - Get Support

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/k1VBknHqyV47Oau3VCWa/image.png)

  * D5 Render - My Space - Get Support

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/XRfSRLgrhwne4ILL1kwF/image.png)

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/wv7ckWUM6yztxLwSCwkR/image.png)

## Support Channels & Tiering

<table>
  <thead>
    <tr>
      <th>User Tier</th>
      <th>Initial Support</th>
      <th>Escalation Support</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td>Community/Edu</td>
      <td>24/7 AI Support</td>
      <td>Self-service</td>
    </tr>
    <tr>
      <td>Pro</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team - Standard</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team - Silver</td>
      <td>24/7 AI Support</td>
      <td>Human Agent Support (Ticket)</td>
    </tr>
    <tr>
      <td>Team - Gold</td>
      <td>24/7 AI Support</td>
      <td>Priority Human Agent (Live Chat or Ticket)</td>
    </tr>
  </tbody>
</table>

Standard, Silver, and Gold refer to add-on service packages for the Team plan.

## Contact us

Marketing: marketing@d5techs.com

Dealer Inquiry: sales@d5techs.com

Social Media: [Facebook](https://www.facebook.com/groups/D5RenderCommunity), [Forum](https://forum.d5render.com/c/get-help/36), [Discord](https://discord.gg/9GQmjzE7ys).