# Why are the assets not displayed in the assets library?

## Common scenarios

### 1. Disconnection of the network link

The loading and displaying of the online assets library depends on the network connection. If there is no available network, the library will not be loaded.

It is recommended to check:

- whether the VPN is turned on
- whether the firewall is set up

How to verify if the VPN or proxy is turned on/DNS is normal?

#### Windows settings - Network & Internet - VPN/Proxy

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/dp5PlqHYH0yuNTk2ybAj/CA0D1785-8F61-4410-B84C-E8D754841AA7.png)

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/sczEVTQhfwGlNDeKIiEn/4F86DAEE-1361-433f-B425-59F533987EDD.png)

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/XQoIqHRp2aN68sAK3eYG/F0EC0DC6-E078-47fb-8617-40DC619B02C3.png)

#### Windows Settings - Network & Internet - Ethernet - Network - IP Settings

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/q43gL6XHJ7NJ1PMVDcsu/Dingtalk_20240205143903.jpg)

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/77mCVtUzPoxJFM5NXvOv/Dingtalk_20240205145107.jpg)

### 2. Keywords searched for in the assets library are not cleared up

Clear the keywords in the search box of the assets library.

For example, under the category of "Ceramics" in the assets library, there is no "Wood", so the assets library is empty.

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/UOm8MKQ0D2vmIBit2m7Z/%E7%B4%A0%E6%9D%90%E5%BA%93%E5%85%B3%E9%94%AE%E8%AF%8D.jpg)

### 3. Conflict software/encryption software/antivirus reasons

Software conflict/encryption software can be confirmed with `Support Tool`.

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/tkoAIUlaMX3EoyzYkFLt/image.png)

### 4. Difference between user device time and standard time

If the time of the user's device deviates from the standard time, it may lead to problems such as timestamp validation failure, cache expiration, certificate validation failure, etc., which may affect the normal access to the online library.

**Suggestion:** Users can solve the issue by using the automatic time synchronisation function of the Windows system or adjusting the time manually.

### 5. If the current device network is deployed by the company's IT or if there is an assets loading problem with other devices in the same company

::: tip Note
The main performance: the account can be normally logged in D5 client, but the assets library can not be loaded or does not display assets.
:::

Please check the situation in combination with ↑1&2 first; if it is still abnormal, please contact technical supports and we will perform relevant checking and optimization.