Common issues | D5 Sync for 3ds Max

Why don't .d5a files exported with the livesync plugin show thumbnails?

It may be related to the current software environment.

**Please try to use administrator privileges and enter the following command on the command line (enter cmd in the windows search box).

**After the execution is successful and a pop-up window is displayed, see if the thumbnail image can be displayed normally.

If it still doesn't work, it may be that the 3ds Max installation package used lacks the dependency file for this feature. It is recommended to try using an installation package from another source.

Note

The instructions need to be modified according to your actual situation.

E.g. Currently using the 2020 version of 3ds max, installed under D:\anzhuang2\3dsmax2020\ path, Enter command“D:\anzhuang2\3dsmax2020\3ds Max 2020\MaxThumbnailShellExt.dll”.

Enter the command and prompt for successful operation

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Which types of lights from 3ds Max are supported?

Vray Light Dome, Mesh and Ambient Light are not supported for now.

3ds Max Lights	3ds Max Light Parameters	D5 Light Sources
Standard-Target/Free Spotlight	Position, Attenuation on/off, Spotlight Cone - Hotspot, Orientation, Color	Spotlight
Standard-Target/Free Directional Light	Cone - Hotspot, Color	Rect Light
Standard-Omni Light	Color	Point Light
VRayLight	Plane - Position, Length and Width, Directional, Color and Temperature	Rect Light
	Sphere - Position, Color	Point Light
	Disc - Position, Radius, Color and Temperature	Spot Light
VRayIES	IES file, Rotation	Spot Light
VRay Sun	Position, Direction	Spot Light
Corona Light	IES file, color temperature/color	Spot Light
	Rectangle - Position, Width, Color/Temperature	Rect Light
	Disk - Position, Color/Temperature	Spot Light
	Sphere - Position, Color/Temperature	Point Light
	Cylinder - Color/Temperature	Rect Light
Corona Sun	Position	Spot Light
Arnold Light	-	Point Light
Photometric light	-	Point Light