# When launching D5 from D5 Converter, why is the window not displayed fully/stuck/shows white border?

![image](https://docs-static.d5render.com/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces/-MjbN1iGmN_HBnj_fyU9/uploads/quZzpc9CnXJ80vdU6b9v/image.png)

There may be process conflicts during the launch of D5 from the modeling software, resulting in D5 not being fully launched.

Solution: You can try to start the D5 client via D5 Launcher, and then click the \[Connect to D5 Render\] button from the D5 converter in the modeling software.