How to Complete Identity Review for D5 Works Withdrawals

Before withdrawing creator earnings from D5 Works, you need to complete the withdrawal identity review. This review is used to verify your identity, payout account, and tax information, and helps D5 Works meet payment, tax, anti-fraud, and other applicable compliance requirements. Once your identity review is approved, you can request a withdrawal when you meet the minimum withdrawal amount and other requirements.

Withdrawals are currently available to individual creators only.

1. Complete identity verification

In Withdrawal settings, select Start identity verification. You will be redirected to Veriff, our third-party identity verification service.

Follow the instructions provided by Veriff to:

• Submit a valid identity document supported by Veriff;
• Complete facial or liveness verification;
• Wait for the identity verification result.

During the verification process, your identity documents and related verification information will be processed by Veriff in accordance with its privacy policy. D5 Works only receives the verification result and the identity information necessary to complete the withdrawal review.

If your verification information does not meet the requirements, follow the instructions on the page to resubmit your information or verify your identity again.

2. Connect your PayPal payout account

You need to sign in to PayPal and authorize D5 Works to access the information required to verify your payout account. Veriff identity verification and PayPal account authorization can be completed in either order. Once both are complete, the system will compare your verified name with your PayPal account holder name.

Please use a PayPal payout account that you own.

If the names do not match, you may be asked to provide additional information. For example:

• The name order or language format is different;
• A middle name or part of the name is not displayed;
• Your name has been legally changed;
• Other circumstances that may cause the names to differ.

The relevant information may be subject to manual review.

3. Submit your tax information

You need to declare your country or region of tax residence. Your tax residence is used to determine the withholding tax (WHT) that applies to your withdrawal.

The current rules are:

Tax residency	WHT
Singapore tax resident	No WHT
Tax resident of another country or region	10% withholding tax

Your country or region of tax residence may be different from the country or region that issued your identity document. Please provide information based on your actual circumstances. D5 Works will use the tax information you submit and that is approved to calculate the applicable withholding tax for future withdrawals.

4. Confirm the declarations and submit for review

After completing your identity, payout account, and tax information, read and confirm the relevant declarations and privacy policies shown on the page, including that:

• The information you submit is true, accurate, and complete;
• You are the beneficial owner of the relevant creator earnings;
• You agree that D5 Works may process the information necessary for purposes including withdrawals, tax reporting, anti-fraud checks, sanctions screening, and compliance review;
• You have read and agreed to the relevant privacy policies.

Once confirmed, you can submit your identity information for review.

5. Wait for the review result

After submitting your information, you can check the identity review status on the Withdrawal page.

Status	Description
Not submitted	Identity, payout account, or tax information is still incomplete
Under review	Your information has been submitted and D5 Works is reviewing it
Approved	Your identity review is valid. You can request a withdrawal once the other withdrawal requirements are met
Rejected	Your current information does not meet the review requirements. Follow the instructions on the page
Expired	Some identity or tax information needs to be updated and reviewed again

Identity information is generally expected to be reviewed within 7 business days. If you need to resubmit or update any information during the review, follow the instructions shown on the Withdrawal page.

6. What if my identity information changes?

If your identity information, PayPal payout account, or tax residency information changes, update the relevant information promptly. Updating important withdrawal information may require another review.

If you currently have an open withdrawal request, the related identity and payout account information cannot be changed temporarily. To make changes, wait until the current withdrawal request has ended, then follow the instructions on the page to update your information and complete any required review again.